PRIVACY POLICY

This Privacy Policy explains how First Cars Logistics L.L.C-FZ, based in Dubai, United Arab Emirates, collects, uses, and protects personal data when you visit our website or contact us through our services. We are committed to protecting personal data in accordance with the UAE Personal Data Protection Law (PDPL) and, where applicable, the EU General Data Protection Regulation (GDPR).

First Cars Logistics L.L.C-FZ is the data controller responsible for the processing of personal data. The company is located in Dubai, United Arab Emirates. If you have any questions regarding data protection, you may contact us at request@firstcarslogistics.com.

This Privacy Policy applies to all visitors of our website, users who contact us via the contact form, and prospective customers or business partners. It applies to all website content provided in English, German, and Arabic.

We may collect and process personal data including your name, email address, telephone number, vehicle-related information provided voluntarily, message content submitted through the contact form, IP address, and browser or device information.

Personal data is processed for the purpose of responding to inquiries, providing information about our vehicle transport services, preparing offers and quotations, communicating with customers and prospects, ensuring website security and functionality, and improving our website and services.

For users located in the European Union, the legal basis for processing personal data includes consent pursuant to Article 6(1)(a) GDPR when submitting the contact form, pre-contractual measures pursuant to Article 6(1)(b) GDPR when responding to service-related inquiries, and legitimate interests pursuant to Article 6(1)(f) GDPR, particularly for website security and communication.

When you submit a contact form on our website, the personal data you provide is used exclusively to process and respond to your request. Your data will not be shared with third parties without your consent unless required by law.

Our website may use technically necessary cookies to ensure proper functionality and security. If additional analytics or tracking technologies are implemented in the future, users will be informed accordingly and consent will be obtained where legally required.

We use third-party service providers to operate our website and communication services. Our website is hosted via Webflow, and our domain and email services are provided by IONOS. These service providers may process personal data on our behalf and are contractually obligated to comply with applicable data protection laws.

Our website contains links to our social media presence on Instagram. When you click on such links, you are redirected to the respective platform. The processing of personal data on these platforms is governed by the privacy policies of the respective providers.

As our company is based in the United Arab Emirates, personal data may be processed outside the European Union. Where required, appropriate safeguards are implemented to ensure an adequate level of data protection in accordance with GDPR requirements, including contractual and technical security measures.

Personal data is stored only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once the data is no longer required, it is securely deleted.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

If you are located in the European Union, you have the right to request access to your personal data, rectification of inaccurate data, erasure of your personal data, restriction of processing, data portability, and to withdraw consent at any time. You also have the right to lodge a complaint with a competent supervisory authority. These rights may be exercised by contacting us at request@firstcarslogistics.com.

Personal data is processed in accordance with the UAE Personal Data Protection Law (PDPL), and appropriate measures are taken to ensure confidentiality and security under applicable local regulations.

We reserve the right to update or amend this Privacy Policy at any time in order to reflect legal, technical, or operational changes. The current version of this Privacy Policy will always be available on our website.

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact First Cars Logistics L.L.C-FZ at request@firstcarslogistics.com.